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Showing posts with the label Customer service

I sit alone with God: A spontaneous heartfelt rant

Disclaimer: Not all reflections are good I walk among criminals. You define these monsters as professionals because they dress and speak a certain way. They are educated ( or so they think) and in most cases are able to assume a role of power and status because of the occupation they call their career. Let’s be real, the face of corruption is just as bad in the corporate world, as the drug lord hiring the pushers to destroy a community’s youth. There is much to dislike in this world . There is so much abundance and yet the level of poverty rises, just like the tides of hate. Who the hell do you think you are? Who are you really when you pay your taxes and bills and everything which is declared as compulsory on your paycheck? Who the hell do you think you are when you go out to work every single day and expect a fair days pay for a fair days work? How dare you live your life anymore with expectations of anything good? Who the hell died and told you that you ca...

A Job Well Done

An Everest I looked up and my heart was filled with pride and at the same time I was in awe. Here I stood beneath the silver ceiling, cool and comfortable, looking at my project. The first big one undertaken some years ago has stood the test of time. There was a lot of movement in the warehouse. The forklifts and people were busy moving in and out. The place was filled with activity and action, and I felt that sense of accomplishment one can only feel when they have climbed an Everest. Happy customers What are you prepared to do to ensure your customers are happy, not just for the short term, but for a long time?  As I gazed at the ceiling, someone touched my shoulder. From the moment I entered to the present the workers were coming up and asking when will the other parts of the warehouse be insulated and ventilated. Without words they seemed to understand it was not as simple as it appeared, and were grateful for the relief they experienced daily within the area....

Engagement - Recurring Decimals & Skateboarding!

Skateboarding logic "I am afraid of falling, but I will always take a chance!"(Eversley,2015) Skateboarders, I think are some crazy interesting people. These guys do not play it safe. Why would you want to skate down stairs or a railing? Let’s take the stairs – its constant small drops, and jerks while on a piece of board or plastic on wheels. The image says it all. That's not my son, its another young hero, but Andrew swears its perfection! These guys know how to fall, and they are actually thinking about what they did wrong while falling. At least my first son Andrew expressed this as we discussed his passion for that extreme sport. Andrew is also a Liverpool soccer fan  ( we call it football), and he gets a lot of ribbing for supporting a team which does not seem to like to win much - my opinion! He loves the team, and their team spirit, making sure we know their club song “You’ll never walk alone”. He is loyal, and will support that team win, lose or...

The Business Of Fixing...

Getting a Light-bulb Moment There are few times I cannot write. This is one of those times. Words should offer some level of hope. This is my philosophy. This is my way. There are so many negatives and crisis in the air around, adding to it will not differentiate you. Walking in misery will not change your circumstances – it will make the journey harder, and you will miss the momentum of life, and a good fix! The Personal to Fix  For many months one of my doctors has been going through my healing process with me. He has seen me during body spasms of severe pain and has found alternative means of reducing the pain with less medication - heated blanket and a 'tens unit'. I like the way this doctor thinks. He has referred me to other specialists and continues to believe that one day this journey will end positively. I am severely sensitive to temperature since the accident. I use a winter jacket in a tropical country when I need to enter an air-conditioned room. On e...

SALES – YOU’RE KIDDING….RIGHT!

Why sales as a career? I’ve been searching through my thousands of pictures from over the years for a post. Its taken me down memory lane. I’m quite pleased to have done so much, seen so many places, and experienced a life full of changes. I’m thinking about sales and how wonderful a career it is, for those brave enough to jump in! Sales .. what makes a man wake up every day, and go out to work? Why do you shop  at the same supermarket, and go to the same green grocer weekly? Why do you dream  of the car you are not driving or the house you saw on the corner of your street? There is one thing which happens daily as we hustle to wake and get a move on it – Sales. As a child I swore I did not want to be a sales woman. No way. I was going to be an accountant or a lawyer. Something that sounded traditional, and filled with money & success! It seemed to find me – this desire to promote, persuade, coax and ultimately sell. As a child I discovered folks liked...

Let's Talk ... FOCUS

Keep focused on your objective. Distractions and noise will always be present. Develop a sense of purpose in accomplishing the little things and the bigger ones will become easier! Focusing is drawn from inner strength and a cool head. Keep focused to achieve your goals! © Donna-Luisa Eversley and D-WORDSLAYER, 2016. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Donna-Luisa Eversley and D-WORDSLAYER with appropriate and specific direction to the original content.

LET’S TALK… NEGOTIATION!

Negotiation – a subtle art of marketing Let’s take an everyday look at negotiation. When you negotiate you are trying to get something for the best deal you can. As the initiator or seller the best deal where both parties gain can help in repeat business. Have a look at the clothes you’re wearing. You saw it in a store and decided to purchase – now think back. The garment was probably well displayed or was something you wanted at a particular price. Maybe it cost a little more than you wanted to spend, but that ‘water resistant’ lining sure made the difference. Then you saw the tag and it said 20% off today, and you said “yes”. Its a great deal because now you can save on what you would have to spend and get an additional value. This instantaneous process, was in fact the subtle negotiation initiated by marketing! When you settled the bill, the seller received his benefit from that negotiation – immediate sale! Tip Negotiation for mutual benefit while securing the best deal ...

The View From My Week Blogging

"Make the best of your opportunities when you see them!" Opportunities are not hidden from us. They are there waiting to be discovered and we just have to be ready to find them. The world sends us adventure disguised as challenges so being intuitive and a risk taker helps. It is a process of awareness 'discovering opportunities' and can be quite rewarding when found! This week D-Wordslayer  continued with two minute daily tips to help focus on an essential part of any business- Customer Service. Getting the tips to be relevant to a wide spectrum of industries and people was interesting. Tapping into my seemingly  limitless box of experiences was the biggest challenge. Nothing went as planned but everything was better than expected. When the unexpected happened  I was not  ready, and not consistent with timeliness. My daily posts went out late, because the artwork was not ready on one day and I did some substituting. The final review before publishing most da...

LET’S TALK.. COMPETITION!

Being the best You to win! Competition is the other people , who want to be better than you at what you do. Maybe they are – so let’s keep it real and focus on improving our position in our chosen field or market! The road to being ahead of the rest means giving more than expected continuously. Or to say it differently – doing it so well no one wants to look around! What makes you different?  What makes your company, its products & services different? These are questions we should be able to understand and have a response for. The ability to stand out in a crowd can help attract attention to you  – both positive and negative reactions. Let’s be real ; if the competition has positioned their product on price maybe they will attract an initial big audience. If quality, service, accessibility and reputation can back them up, you have to find an area of uniqueness to gain your own market share. It’s a lot easier when the competition is not great at anything – but do y...

Positive Attitude!

Let's Talk...Customer Choices!

Decisions, decisions...who/what to choose? We all have choices and it's the same for customers. Making decisions is a distinct art and can be influenced by external factors and personal preferences. That decision to choose one thing over the other can be based on methodical comparison or impulsive reaction. Can you influence  the decision making process and sway it to your favor - of course you can! Appealing to the customer's needs or desires will take some relevant persuasion. Buying a car and buying a pair of shoes may take a lot of consideration based on the individual and what's important to them. The customer's resources, relevance  and awareness of purchase are key in the final decision. The value to the customer is what matters in separating him from his money!   Tip Technology has made it easy for customers to know and make a decision before getting to the store - retail or virtual. Find your customers before they find you to gain an advantage in the...